All sales are final. No returns or exchanges unless stated otherwise. Car fresheners are to be hung immediately. All car fresheners come with a string, scent label & packaged in its own bag. When ordering cups, shirts and sweaters please be sure to order the correct size. When checking out please make sure you add the correct shipping address. We are not responsible for lost, stolen, damaged items. Once your order ships I am not responsible. Please call your local post office they can assist you better with your package. Please understand I am a small business. All orders receive tracking. Please be sure to track your order before reaching out to me. Thank you for supporting my business & I hope you love my products as much as I love making them 💖